Policies & Useful Links

North Andover Haverhill Animal Hospital wants to ensure you receive accurate and useful information regarding veterinarian care. Within this page, you will find the latest in pet health information.

COVID-19 Policy
Please check here to review our latest COVID-19 protocols.

New Client Desposit
We requre a one-time $50 deposit to secure appointments for new clients’ first visit. This balance will go towards the cost of the visit and will not be required for all subsequent visits once they are an established client with us.

Cancellation Policy
We ask that clients kindly give as much notice as possible when needing to reschedule or cancel an appointment. Any client that cancels with less than 24 hours’ notice or no-shows may be subject to a cost for the lost appointment slot and/or limit our ability to schedule with them in the future.

We offer senior citizens (65+) and military discounts to our clients for general appointments only, exclusive of all other services including surgery, lab work, and drugs/medications. Clients must present their valid ID (driver’s license for seniors and military ID for military) before services are rendered by our hospital in order to receive the discount.


Payment Options

  • CareCredit
  • Cash
  • VISA
  • MasterCard (not deposits)
  • Amex
  • Discover

Poison Control – Investigate possible poisons that could be potentially hazardous to your pet.

Animal Control

Grief Support

Schedule an Appointment Online

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